Privacy Policy

# PRIVACY POLICY **Website:** https://velconnect.com **Effective Date:** 23 October 2026 **Contact Email:** [admin@velconnect.com](mailto:admin@velconnect.com) **Contact Number:** +91 98945 26739 ## 1. Introduction Welcome to VelConnect. VelConnect is a business communication and marketing automation platform that may provide WhatsApp messaging integrations, customer engagement tools, campaign management, contact management, automated messaging, and related digital services. We respect your privacy and are committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, register for an account, purchase our services, or interact with our platform. This policy applies to visitors, registered users, customers, vendors, business partners, and other individuals whose information we process in connection with our services. By accessing or using VelConnect, you acknowledge that you have had an opportunity to review this Privacy Policy. If you do not agree with the practices described here, please discontinue using our services where your use depends on acceptance of this policy. ## 2. Information We Collect Depending on how you use VelConnect, we may collect the following categories of information. ### 2.1 Personal and Account Information When you register for an account or contact us, we may collect: * Full name. * Business or organization name. * Email address. * Phone number. * Business address, where required. * Username and account identifiers. * Login and authentication information. * Account preferences and subscription details. ### 2.2 Business and Billing Information When you purchase or subscribe to our services, we may collect information necessary to manage the commercial relationship, including: * Billing name and address. * Business and GST registration details, where applicable. * Transaction references. * Subscription plans and payment status. * Invoice and purchase history. * Relevant tax and accounting information. Payment card details and other sensitive payment credentials may be processed by third-party payment providers rather than stored directly by VelConnect, depending on the payment integration used. ### 2.3 Contact Lists and Customer Information Depending on the features you use, you may upload, import, or manage information about your own customers and business contacts. This information may include: * Names. * Phone numbers. * Email addresses. * Customer identifiers. * Contact labels and segments. * Messaging preferences. * Consent and opt-out records. * Campaign-related information. * Other information you choose to provide through the platform. You are responsible for ensuring that you have an appropriate legal basis and any required permissions to provide this information to VelConnect. ### 2.4 Messaging and Campaign Information To operate messaging and marketing features, we may process information such as: * Message content and campaign details. * Recipient identifiers. * Message scheduling information. * Delivery and failure reports. * Template and campaign status. * Messaging activity records. * Customer responses, where supported. * Automation settings and workflow information. * Campaign performance and analytics data. The information available to us depends on the communication channel, integration, permissions, and features you use. ### 2.5 Technical and Usage Information When you access our website or services, we may collect certain technical information, including: * IP address. * Browser type and version. * Device and operating system information. * Login timestamps. * Website pages visited. * Service usage events. * Error reports and diagnostic information. * Security logs. * Cookie identifiers and similar technical identifiers, where applicable. We use this information to operate, maintain, troubleshoot, and secure our services. ## 3. How We Collect Information We may collect information through the following methods: **Directly from you:** When you register, complete forms, contact support, purchase services, or communicate with us. **Through platform usage:** When you use VelConnect features, create campaigns, manage contacts, or configure automations. **Through integrations:** When you connect authorized third-party services or messaging accounts. **Through payment providers:** When payment-related information is made available to us to confirm transactions, process refunds, or manage subscriptions. **Automatically:** Through server logs, cookies, analytics tools, and similar technologies where implemented. **From authorized business partners:** Where information is lawfully shared with us in connection with a service, referral, or commercial relationship. We seek to collect only information reasonably necessary for the relevant business and operational purposes. ## 4. How We Use Your Information We may use personal and business information for the following purposes: ### 4.1 Providing Our Services * Creating and managing user accounts. * Enabling messaging and marketing automation features. * Managing contacts and campaigns. * Processing authorized messaging requests. * Connecting supported integrations. * Providing customer support. * Maintaining account settings and preferences. ### 4.2 Payments and Business Administration * Processing subscriptions and payments. * Issuing invoices and maintaining financial records. * Managing refunds and billing disputes. * Meeting applicable accounting and tax obligations. * Preventing fraudulent transactions. ### 4.3 Security and Fraud Prevention * Protecting accounts and systems. * Detecting suspicious activity. * Investigating security incidents. * Enforcing our Terms and Conditions. * Preventing abuse, unauthorized access, and unlawful activity. ### 4.4 Service Improvement * Diagnosing technical issues. * Evaluating service performance. * Improving usability and reliability. * Understanding feature usage. * Developing new features and integrations. Where appropriate, we may use aggregated or de-identified information for analytics and service improvement. ### 4.5 Communications We may use your contact information to send: * Account verification messages. * Password and security notifications. * Billing and subscription updates. * Service announcements. * Customer support responses. * Important legal or policy updates. Where required by law, we will obtain appropriate consent before sending promotional communications. You may opt out of promotional messages using the available unsubscribe mechanism or by contacting us. ### 4.6 Legal Compliance We may process information when necessary to comply with applicable laws, respond to lawful requests, establish or defend legal claims, or protect our legitimate rights and interests. ## 5. WhatsApp and Third-Party Messaging Integrations VelConnect may integrate with WhatsApp Business services and other third-party messaging platforms. When you connect an external messaging account, we may process the information necessary to provide the requested integration, subject to the permissions granted and the functionality available. Depending on the integration, this may include: * Business account identifiers. * Authorized phone number identifiers. * Message templates. * Campaign information. * Message status and delivery reports. * Contact identifiers. * Webhook events and integration logs. * Other data made available by the connected platform. The exact information processed depends on the integration and permissions in use. ### Your Responsibilities If you use VelConnect to communicate with your customers, you are responsible for ensuring that your messaging activities comply with applicable privacy laws and the relevant messaging platform policies. You must obtain any required consent or other lawful authorization, respect opt-out requests, and avoid sending unlawful or unauthorized messages. ### Third-Party Policies WhatsApp, Meta, and other messaging providers operate under their own privacy policies and terms. Their collection and use of information may be governed by those policies independently of VelConnect. We do not control all aspects of third-party data processing. You should review the relevant third-party privacy documentation before connecting an external service. ## 6. How We Share Information We do not treat personal information as a commodity for unrestricted sale. We may disclose information in the following circumstances. ### 6.1 Service Providers We may share relevant information with providers that help us operate VelConnect, including: * Cloud hosting and infrastructure providers. * Payment gateways and payment processors. * Messaging and communication providers. * Email and notification services. * Security and authentication providers. * Analytics and diagnostic service providers. * Technical support and maintenance providers. These providers may process information on our behalf or independently where their own services and legal responsibilities require it. We seek to use appropriate contractual and security safeguards where applicable. ### 6.2 Connected Third-Party Services When you authorize an integration, relevant information may be exchanged with the connected service to enable the requested functionality. Your use of that integration may also be subject to the third party's terms and privacy policy. ### 6.3 Business Partners We may share relevant information with authorized resellers, implementation partners, or service providers where necessary to deliver a requested service or administer a business relationship. ### 6.4 Legal Requirements We may disclose information where reasonably necessary to: * Comply with applicable law. * Respond to valid legal process. * Protect individuals from serious harm. * Investigate fraud or security incidents. * Enforce our contractual rights. * Protect the rights, property, or safety of VelConnect, our customers, or others. ### 6.5 Business Transfers If VelConnect or the business operating the platform undergoes a merger, acquisition, restructuring, or sale of relevant assets, information may be transferred as part of that transaction, subject to applicable law and appropriate safeguards. ### 6.6 With Your Direction or Consent We may disclose information when you direct us to do so or provide any consent required by applicable law. ## 7. Customer Data and Data Processing Responsibilities VelConnect may process customer information that businesses upload or manage through the platform. In some circumstances, the customer determines why and how that information is processed, while VelConnect provides the technology used to process it. For example, a business may upload its customer contact list to organize contacts or send authorized communications. In those circumstances: * The customer is responsible for having an appropriate legal basis to collect and use the information. * The customer must provide any legally required privacy notices. * The customer must respect applicable consent, objection, and opt-out requirements. * VelConnect processes information as necessary to provide the requested services, subject to applicable law and contractual arrangements. Depending on the service, VelConnect may also process information for its own purposes, such as account administration, security, billing, and legal compliance. Where required, a separate Data Processing Agreement may establish the parties' respective obligations. ## 8. Data Retention We retain personal information only for as long as reasonably necessary for the purposes described in this policy, subject to applicable legal requirements and contractual commitments. Retention periods may depend on: * The type of information. * The purpose for which it was collected. * Whether your account remains active. * The applicable subscription or service agreement. * Security and fraud-prevention requirements. * Legal, accounting, and tax obligations. * The resolution of disputes or claims. When information is no longer required, we will take appropriate steps to delete it, anonymize it, or otherwise dispose of it securely, subject to applicable law and technical limitations. Deleting your account does not necessarily result in the immediate deletion of every associated record. Some information may need to be retained for legal compliance, financial records, security, or dispute resolution. Where customer data is processed on behalf of a business customer, its deletion or return may also be governed by the applicable agreement. ## 9. Data Security We take reasonable technical and organizational measures designed to protect information against unauthorized access, disclosure, alteration, loss, and misuse. Depending on the services and infrastructure in use, these measures may include: * Access controls and authentication. * Password protection. * Role-based permissions. * Secure communications. * Server and application security measures. * Monitoring and diagnostic logs. * Backup and recovery procedures. * Access restrictions for authorized personnel. * Security updates and maintenance. No method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security. You are responsible for protecting your login credentials, securing your devices, and managing access to your account. If you suspect unauthorized access or a security incident involving your account, please contact us promptly. ## 10. Cookies and Similar Technologies VelConnect may use cookies, local storage, and similar technologies to support website functionality and improve the user experience. Depending on the technologies implemented, these may be used to: * Maintain login sessions. * Remember user preferences. * Support website security. * Understand website usage. * Diagnose performance issues. * Measure marketing effectiveness, where applicable. You may be able to manage cookies through your browser settings or any cookie preference tool provided on our website. Disabling certain cookies may affect the availability or functionality of some features. Where required by law, we will obtain consent before using cookies or similar technologies that require consent. ## 11. Third-Party Websites Our website or services may contain links to external websites, applications, payment pages, or other third-party services. These services operate independently and may have their own privacy practices. VelConnect is not responsible for the privacy policies or practices of external services that we do not control. We recommend reviewing the applicable privacy policy before providing personal information to a third-party website or application. ## 12. International Data Transfers Some service providers or third-party platforms may process information in locations outside India. Where personal information is transferred across borders, we will handle the transfer in accordance with applicable legal requirements and any relevant contractual safeguards. The availability of a third-party integration may affect where and how certain information is processed. You should review the privacy documentation of relevant third-party providers when connecting their services. ## 13. Your Privacy Rights and Choices Subject to applicable law, you may have rights concerning your personal information, including the right to: * Request access to certain personal information. * Request correction of inaccurate information. * Request deletion of information where legally applicable. * Withdraw consent where processing relies on consent. * Object to certain processing activities where such a right applies. * Opt out of promotional communications. * Raise a complaint concerning the handling of your information. * Request information about relevant data-processing practices. The availability and scope of these rights depend on applicable law, the type of information involved, and the circumstances of processing. To submit a privacy request, contact us at **[admin@velconnect.com](mailto:admin@velconnect.com)**. We may need to verify your identity or authority before processing a request. We will respond in accordance with applicable legal requirements. ## 14. Children's Privacy VelConnect is designed primarily for business use and is not intended for children to use independently. We do not knowingly seek to collect personal information directly from children in violation of applicable law. If you believe that a child has provided personal information to us inappropriately, please contact us so that we can assess the situation and take appropriate action where necessary. ## 15. Marketing Communications We may send service-related communications necessary to manage your account or deliver our services. Promotional communications will be handled in accordance with applicable law and any required consent. You may opt out of promotional emails by using the unsubscribe mechanism provided in the communication, where available, or by contacting us. Opting out of promotional communications will not necessarily stop essential account, security, billing, or legally required notifications. ## 16. Data Breaches and Security Incidents If we identify a personal data breach affecting information we process, we will assess the incident and take appropriate steps in accordance with applicable law. Depending on the circumstances and legal requirements, these steps may include: * Investigating the incident. * Taking measures to contain and remediate it. * Notifying affected individuals or customers where required. * Notifying relevant authorities where required. * Cooperating with affected customers and service providers. * Reviewing and improving relevant security controls. If you are a business customer using VelConnect to process your customers' information, you should promptly notify us of any relevant incident involving the platform or information processed through it. ## 17. Changes to This Privacy Policy We may update this Privacy Policy to reflect changes in our services, business operations, technical infrastructure, or legal requirements. The revised version will be published on this page with an updated effective date. Where required by applicable law, we will provide notice of material changes or obtain additional consent where necessary. We encourage users to review this page periodically. ## 18. Legal Compliance We intend to handle personal information in accordance with applicable privacy and data protection laws. Where applicable, this may include India's Digital Personal Data Protection Act, 2023, and the rules, notifications, and other legal requirements applicable to the relevant processing activity. The specific legal obligations applicable to VelConnect will depend on the services provided, the categories of information processed, the parties' respective roles, and the legal requirements in force. Nothing in this policy is intended to exclude rights or obligations that cannot lawfully be excluded. ## 19. Contact Information and Privacy Requests If you have questions about this Privacy Policy, wish to exercise applicable privacy rights, or need to report a privacy or security concern, please contact us. **VelConnect Privacy Support** **Email:** [admin@velconnect.com](mailto:admin@velconnect.com) **Phone:** +91 98945 26739 **Website:** https://velconnect.com Please include a clear description of your request and sufficient information to help us identify the relevant account or matter. Do not send passwords or unnecessary sensitive personal information by email. We will review and respond to privacy requests in accordance with applicable law. --- **© 2026 VelConnect. All rights reserved.**