User Terms

# TERMS AND CONDITIONS **Website:** VelConnect.com **Effective Date:** 23 October 2026 **Contact Email:** [admin@velconnect.com](mailto:admin@velconnect.com) **Contact Number:** +91 98945 26739 ## 1. Introduction Welcome to VelConnect. These Terms and Conditions govern your access to and use of the VelConnect website, software, applications, messaging services, marketing automation tools, and related products and services. VelConnect provides digital communication and business marketing solutions, which may include WhatsApp messaging integrations, customer engagement tools, campaign management, contact management, automated messaging, and other marketing services. By accessing our website, registering for an account, purchasing a subscription, or using any VelConnect service, you agree to these Terms and Conditions. If you do not agree with these terms, you must discontinue using our services. ## 2. Eligibility By using VelConnect, you confirm that: * You are at least 18 years old or otherwise legally authorized to enter into a binding agreement. * You have the legal authority to accept these Terms and Conditions. * If you use VelConnect on behalf of a company or organization, you are authorized to bind that organization to these terms. * The information you provide during registration is accurate, complete, and current. * Your use of VelConnect complies with applicable laws and regulations. We reserve the right to restrict access where eligibility requirements are not satisfied. ## 3. Description of Services VelConnect may provide the following services, depending on the subscription plan and features available: * WhatsApp Business messaging integrations. * Business messaging and customer communication tools. * Bulk messaging and campaign management, where supported and legally permitted. * Automated messaging and workflow automation. * Contact and customer database management. * Message scheduling and delivery management. * Marketing campaign management and reporting. * Customer engagement and lead management tools. * Integration with third-party applications and APIs. * Other digital marketing and communication solutions introduced from time to time. The availability of specific features depends on the selected plan, technical compatibility, third-party service availability, and applicable platform policies. VelConnect may introduce, modify, suspend, or discontinue features where reasonably necessary for operational, security, legal, or commercial reasons. ## 4. Account Registration and Security Certain VelConnect services may require you to create an account. You agree to: * Provide accurate registration and business information. * Maintain the confidentiality of your login credentials. * Prevent unauthorized access to your account. * Notify us promptly if you suspect unauthorized access or a security breach. * Ensure that all activities conducted through your account comply with these terms. * Maintain appropriate security measures for devices and systems used to access VelConnect. You are responsible for activities conducted through your account, except to the extent that applicable law provides otherwise. VelConnect may suspend or restrict accounts associated with suspected fraud, unauthorized access, security risks, or violations of these terms. ## 5. Acceptable Use Policy You agree to use VelConnect only for lawful and legitimate business communication. You must not use our services to: * Send unsolicited, deceptive, fraudulent, or unlawful messages. * Distribute spam or engage in abusive messaging practices. * Send phishing messages, impersonation attempts, or fraudulent offers. * Distribute malware, malicious links, or harmful content. * Harass, threaten, defame, or unlawfully target individuals. * Collect or process personal information without an appropriate legal basis. * Violate intellectual property, privacy, consumer protection, or other legal rights. * Circumvent messaging restrictions, account limits, or platform safeguards. * Manipulate delivery reports, campaign statistics, or account information. * Engage in activities that compromise the security, integrity, or availability of VelConnect. We may investigate suspected violations and take appropriate action, including restricting campaigns, suspending accounts, or terminating access. ## 6. WhatsApp and Third-Party Messaging Compliance VelConnect may integrate with WhatsApp Business services and other third-party communication platforms. Customers using these integrations must comply with the applicable terms, policies, technical requirements, and messaging rules of the relevant third-party providers. For WhatsApp-related communications, customers are responsible for ensuring that they: * Obtain the necessary consent or other lawful authorization before sending messages. * Contact recipients only for purposes permitted by applicable law and platform policies. * Respect opt-out requests and requests to stop receiving messages. * Use approved templates and message categories where required. * Comply with applicable business messaging and template approval requirements. * Avoid prohibited content and misleading communications. * Maintain accurate records of consent where appropriate. * Use authorized integrations and legitimate business accounts. **VelConnect does not authorize or encourage spam, unauthorized messaging, or the circumvention of WhatsApp restrictions.** Message delivery, account approval, template approval, and messaging limits may depend on third-party platforms and are not guaranteed by VelConnect. Third-party providers may change their policies, pricing, technical requirements, or availability without notice to VelConnect. VelConnect is not responsible for restrictions, suspensions, or terminations imposed by third-party platforms due to their policies or a customer's activities. ## 7. Customer Data and Contact Lists Customers may upload or manage contact lists, customer records, phone numbers, email addresses, message content, and other information through VelConnect. You remain responsible for the data you upload, import, collect, or process using our services. You represent and warrant that: * You have the necessary rights, permissions, and legal basis to process the data. * Your contact lists have been collected lawfully. * Your messaging activities comply with applicable privacy and data protection requirements. * You will not upload unlawfully obtained, stolen, or unauthorized personal information. * You will maintain appropriate consent and suppression records where required. You must not use VelConnect to process personal information in violation of applicable law. VelConnect may process customer data as necessary to provide, secure, maintain, and improve the services, subject to applicable law and any separate contractual privacy or data processing commitments. Please refer to our Privacy Policy for additional information about the collection, use, storage, and protection of personal information. ## 8. Customer Responsibilities You are responsible for: * The accuracy and legality of your campaigns. * The content of messages sent through your account. * The products and services advertised through your campaigns. * Obtaining required permissions and consents. * Ensuring compliance with advertising and consumer protection laws. * Managing customer complaints and opt-out requests. * Protecting your login credentials and connected accounts. * Maintaining backups of important business information where appropriate. * Paying applicable subscription, usage, and third-party service charges. VelConnect acts as a technology and service provider. Unless expressly agreed otherwise in writing, you remain responsible for your business operations and customer relationships. ## 9. Subscription Plans and Payments VelConnect may offer free trials, paid subscriptions, usage-based pricing, and additional paid services. The applicable price, billing cycle, usage limits, and features will be communicated through the relevant pricing page, quotation, order, or subscription agreement. By purchasing a paid service, you agree to pay the applicable charges. You acknowledge that: * Subscription fees may be payable monthly, annually, or according to the selected plan. * Certain messaging services may incur additional charges. * Third-party API, messaging, hosting, or integration charges may apply where disclosed. * Taxes, including applicable GST, may be charged in accordance with law. * Failure to complete payment may result in restricted access or service suspension. * Pricing and subscription features may change prospectively, subject to applicable law and contractual commitments. Unless expressly stated otherwise, third-party charges and usage-based fees are separate from the subscription fee. ## 10. Refunds and Cancellations Subscription cancellation and refund eligibility will be governed by the applicable subscription terms, purchase conditions, and mandatory consumer protection laws. Unless otherwise stated in a written agreement or required by law: * Subscription fees are not refundable merely because a customer has unused service time. * Usage-based messaging charges and third-party fees may be non-refundable once incurred. * Customers may request cancellation according to the cancellation procedure applicable to their plan. * Cancellation may take effect at the end of the current billing period unless the applicable agreement states otherwise. * Outstanding charges incurred before cancellation remain payable. If you believe that you have been incorrectly charged, please contact our support team with the relevant transaction details. Nothing in this section excludes refund rights that cannot lawfully be excluded. ## 11. Service Availability and Maintenance We aim to provide reliable access to VelConnect. However, uninterrupted service cannot be guaranteed. Access may be affected by: * Scheduled maintenance and system upgrades. * Hosting or infrastructure failures. * Internet connectivity issues. * Third-party API interruptions. * Messaging platform outages or policy changes. * Cybersecurity incidents. * Events beyond our reasonable control. We may temporarily suspend access when necessary to maintain security, perform maintenance, investigate misuse, or comply with legal requirements. Unless expressly agreed in a separate service-level agreement, VelConnect does not guarantee a specific uptime percentage, message delivery rate, or response time. ## 12. Message Delivery and Campaign Results VelConnect provides tools to facilitate business communication and marketing activities. However, we do not guarantee: * Delivery of every message. * That messages will be read by recipients. * Customer engagement or response rates. * Lead generation or sales conversions. * Advertising performance or business revenue. * Approval of messaging templates or business accounts. * Availability of third-party communication services. Campaign performance may depend on recipient preferences, contact list quality, message content, network conditions, platform policies, and other factors outside our control. You are responsible for evaluating the suitability of our services for your business objectives. ## 13. Intellectual Property Rights All intellectual property rights in VelConnect, including its software, website design, branding, logos, interfaces, documentation, and proprietary technology, belong to VelConnect or its respective licensors, unless otherwise stated. You may not copy, reproduce, distribute, modify, reverse engineer, sell, sublicense, or commercially exploit our proprietary materials except as expressly permitted by law or authorized in writing. You retain ownership of the content and customer data you lawfully provide to VelConnect. You grant VelConnect the limited rights necessary to host, process, transmit, and otherwise use that content to provide the services, subject to applicable law and our Privacy Policy. Nothing in these terms transfers ownership of your intellectual property to VelConnect. ## 14. Third-Party Services and Integrations VelConnect may rely on third-party providers for messaging, payment processing, cloud hosting, analytics, authentication, APIs, and other functions. Third-party services may be governed by separate terms and privacy policies. We do not control all aspects of third-party services and cannot guarantee their uninterrupted availability, security, accuracy, or continued compatibility. You are responsible for reviewing and complying with applicable third-party terms when using integrated services. Where required by law, our responsibilities concerning third-party providers will remain subject to applicable legal requirements. ## 15. Privacy and Data Protection Your use of VelConnect is also subject to our Privacy Policy. We seek to handle personal information responsibly and in accordance with applicable data protection and privacy laws. Depending on the services used, VelConnect may process account information, business contact details, usage information, and communications-related data necessary to operate the platform. Customers are responsible for ensuring that their use of VelConnect and their processing of recipient information comply with applicable privacy and data protection requirements. Please review our Privacy Policy for further details regarding data handling, retention, security, and applicable privacy rights. ## 16. Suspension and Termination VelConnect may suspend, restrict, or terminate access to all or part of its services where reasonably necessary, including when: * You breach these Terms and Conditions. * Your account is associated with spam, fraud, or unlawful activity. * Your use creates security or operational risks. * You violate applicable third-party messaging policies. * Required payments remain outstanding. * We are legally required to restrict access. * A third-party provider discontinues a necessary integration. Where reasonably practicable and legally permitted, we may provide notice and an opportunity to resolve the issue. You may stop using VelConnect or cancel your subscription in accordance with the applicable subscription terms. Termination does not eliminate payment obligations or other liabilities that accrued before termination. Following termination, access to account information or customer data may be restricted or removed in accordance with applicable law, contractual commitments, and our data retention practices. ## 17. Disclaimer of Warranties To the maximum extent permitted by applicable law, VelConnect services are provided on an "as available" basis. Except for commitments expressly stated in a written agreement or warranties that cannot legally be excluded, we disclaim implied warranties relating to uninterrupted availability, merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the services will be error-free, continuously available, compatible with every third-party system, or capable of achieving a particular business result. This section does not exclude any statutory rights or warranties that cannot lawfully be excluded. ## 18. Limitation of Liability To the maximum extent permitted by applicable law, VelConnect will not be liable for indirect, incidental, special, exemplary, or consequential losses arising from the use of our services, including loss of profits, revenue, business opportunities, goodwill, or anticipated savings. We will not be responsible for losses resulting from third-party platform restrictions, recipient actions, customer campaign content, unauthorized use of customer accounts attributable to the customer, or circumstances beyond our reasonable control, except where liability cannot lawfully be excluded. Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law. Any additional limitation of liability, including a monetary liability cap, must be expressly established in an applicable agreement and must comply with applicable law. ## 19. Indemnification To the extent permitted by applicable law, you agree to indemnify and hold VelConnect and its personnel harmless from third-party claims, losses, liabilities, and reasonable expenses arising directly from: * Your unlawful use of the services. * Your violation of these Terms and Conditions. * Your infringement of third-party rights. * Your unauthorized or unlawful collection or use of personal data. * Your messaging campaigns or advertising content. * Your violation of applicable third-party messaging policies. This obligation does not apply to the extent a claim results from VelConnect's own breach, negligence, wilful misconduct, or other conduct for which indemnification cannot lawfully be excluded. ## 20. Changes to These Terms We may update these Terms and Conditions to reflect changes in our services, technology, business practices, legal requirements, or security procedures. The updated version will be published on this page with a revised effective date. Where required by law or an applicable agreement, we will provide notice of material changes. Your continued use of VelConnect after revised terms become effective constitutes acceptance of the updated terms to the extent permitted by applicable law. If you do not agree to the revised terms, you should discontinue use of the affected services and cancel any applicable subscription according to its terms. ## 21. Governing Law and Dispute Resolution These Terms and Conditions are governed by the laws of India, subject to applicable mandatory legal requirements. The parties will attempt to resolve disputes through good-faith discussions. If a dispute cannot be resolved amicably, it may be referred to the courts having appropriate jurisdiction under applicable law. Nothing in this section restricts any mandatory consumer rights, statutory remedies, or jurisdictional protections available under applicable law. ## 22. Force Majeure VelConnect will not be responsible for delays or failures caused by circumstances beyond its reasonable control, including natural disasters, government actions, changes in law, telecommunications failures, widespread internet disruptions, third-party service outages, war, civil unrest, or other comparable events. We will take reasonable steps to minimize the impact of such events where practicable. ## 23. Severability If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. The invalid provision will be interpreted or limited as necessary to give effect to its original purpose where legally permissible. ## 24. Entire Agreement These Terms and Conditions, together with our Privacy Policy and any applicable subscription agreement, order form, or service-specific terms, constitute the agreement governing your use of VelConnect, subject to any separate written agreement that expressly takes precedence. If a separate written agreement conflicts with these terms, the conflict will be resolved according to the priority expressly established in that agreement or otherwise under applicable law. ## 25. Contact Information If you have any questions, concerns, complaints, or requests relating to these Terms and Conditions or VelConnect services, please contact us using the following details. **VelConnect Support** **Email:** [admin@velconnect.com](mailto:admin@velconnect.com) **Phone:** +91 98945 26739 **Website:** https://velconnect.com Please include your registered account details and a clear description of your query when contacting our support team. --- **© 2026 VelConnect. All rights reserved.**